MicroBiz Support Resources
Setup and install HP A799 Printer - Microbiz for Windows - Confluence

Checking the Packing List

Save the packing materials in case you need to repack the printer for shipping or storage. Before
installation, check that all the items listed below have been shipped.

  • Printer
  • Starter roll of receipt paper
  • Test printout
  • USB power cable (some models); power cable (some models)
  • HP Point of Sale System Software and Documentation CD.

Identifying User Controls

  1. Receipt cover - Snap opens to easily drop the paper roll in place.
  2. Status LED - the green LED indicates basic information about the printer status. A steady green light indicates the printer is on and operating normally. A flashing LED indicates the printer needs operator assistance.
  3. Paper feed button - during normal use the paper feed button advances the paper. It is also used to access the configuration menu.

 

A single beep indicates the printer has successfully completed its startup routine. It should beep after being powered up or reset. If the printer beeps twice, it may be experiencing a problem. Refer to Hardware Troubleshooting* for more information. *Hardware Troubleshooting will be avaliable soon.

Identifying Rear Connectors

Powered USB Model

  1. USB power connector - connects the printer to the POS computer and provides power to the printer.
  2. Configuration switch (DIP switch 1) - allows you to change the configuration settings of the printer.
  3. Cash drawer connector - connects the printer to the cash drawer.
  4. Connector cover - the connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and cables routed.

Serial/USB Model

  1. USB connector - connects the printer to the POS computer.
  2. Serial connector - connects the printer to the POS computer.
  3. Power connector - connects the printer to the POS computer for power.
  4. Configuration switch (DIP switch 1) - allows you to change the configuration settings of the printer.
  5. Cash drawer connector - connects the printer to the cash drawer.
  6. Connector cover - the connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and cables routed.

Loading or Changing the Receipt Paper

Before setting up the receipt printer, ensure power is turned off to the printer, POS computer and other attached devices.

  1. Open the receipt cover by pushing up on each side of the cover (1) until it unsnaps. 
  2. Loading: Remove the test printout (2) and starter roll thermal paper (3). Slide the supports off the roll (4). 
    Changing: Remove the used paper roll.
  3. Tear a clean edge on the new receipt paper roll, making sure the tape has been completely removed.
  4. Place the receipt paper into the paper compartment so it unrolls from the bottom (5). Leave a few inches of paper sticking out of the printer.
  5. While holding the paper in place, close the receipt cover (6). To test that the paper is loaded correctly, advance the paper with the paper feed button.

    If the paper jams, be sure the roll is inserted correctly. Refer to the previous illustration in this section for proper paper orientation.

  6. Tear the excess paper off against the blade in the cover (7).

Connecting the Cables

Place the printer on a level surface and position it in a location that allows access to cables, room to open the cover and away from traffic areas to limit the chance of being bumped or damaged.

Connect cables to the printer before turning on power to the POS computer. The POS computer should always be turned off before connecting the communication cable.

  1. Turn off the POS computer.
  2. Open the connector cover on the rear of the printer to locate the connectors.
  3. For printers with a USB power connector:
    1. Plug the printer end of the USB power cable into the USB power connector (1) on the printer. Plug the other end of the USB power cable into the 24V powered USB connector on the POS computer.
    2. Route the USB power cable from the printer through the strain relief tab on the connector cover of the printer.


  4. For printers with serial, USB, and power connectors:
    1. Plug the printer end of the USB cable into the USB connector (1) or the serial cable into the serial connector (2) on the printer. Plug the other end of the cable to the appropriate connector on the POS computer.

    2. Plug the printer end of the power cable into the power connector (3) on the printer. Plug the other end of the power cable into the 24V powered USB connector on the POS computer.
    3. Route the power cable and the USB cable or serial cable from the printer through the strain relief tab on the connector cover of the printer.
       

  5. Plug the cash drawer cable into the cash drawer connector (RJ12) on the printer and the other end of the cable (RJ45) into the interface connector on the cash drawer.

    The cash drawer cable is not included with the printer.

  6. Route the cash drawer cable up and through the strain clip above the connector and through the opening in the connector cover when closed.

  7. Close the connector cover on the rear of the printer,ensuring that all cables are aligned with the slots provided for each connector.

Turning on the Printer

After connecting the cables to the printer and POS computer, turn on the POS computer. If the Found New Hardware Wizard pops up, click the Cancel button.
The receipt printer will beep and the green LED on the top cover will light up initializing the printer.

Installing the Drivers

The software and documentation CD provided with this product includes Windows Mini-Drivers printer drivers.

  1. Follow the steps in the previous section to connect the printer cables and turn on the POS computer.
  2. Insert the HP Point of Sale System Software and DocumentationCD into the CD or DVD drive on the POS computer.
  3. Read and accept the End User License Agreement. The main menu will be displayed.
  4. On the main menu, click HP Receipt Printers, and then scroll to HP Single Station Receipt Printer.
  5. Select the Install / Uninstall Windows Mini-Drivers.
  6. Select if running 32-Bit or 64-Bit operating system.
     
  7. Select the printer model that you wish to install.
     
  8. Select the printer driver option that you wish to install from the drop down menu.
     
  9. Select the USBxxx (Virtual Printer Port of USB) printer port from the drop menu (towards the bottom of the menu).
     
  10. Click “OK” to install the printer driver and a small test print out will occur if the option was selected.

For directions on setting up your receipt printer in MicroBiz, head over to Setting up Receipt and Report Printer.

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